Terms and Conditions

 Terms and Conditions



Reservation

Please contact us at the following address for reservations:
VIET DREAM TRAVEL COMPANY LIMITED ( Dream Travel Co., Ltd)
Head office: C18, Lot 8, Dinh Cong New Urban Zone, Hoang Mai Dis, Hanoi City, Vietnam
Contact & Sales office: 113 Nam Dong Str, Dong Da Dis, Hanoi City, Vietnam 
Tel: +84-4-9967366/ 39262730    Fax: +84-4-9262731 
Email: sales@dreamtravelvietnam.com 
Website: www.dreamtravelvietnam.com
 
Confirmation
Upon receiving your requests, Dream Travel Vietnam team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement.

Voucher
Vouchers will be issued to you after we receive your confirmation and/or your deposit/payment.

Warranty
In some cases, to hold your reservation, hotels will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.

Deposit
Tour booking: you are required to remit a deposit of at least 50% of the total tour price before the tour be processed. Hotel reservations & Travel services: in case your hotel reservation & travel services requires guarantee, you may opt to send a deposit as an alternative to furnishing your credit card details.


Methods of Payments

1. By credit card
Currently, we only accept VISA, Master Card, Dinners and American Express. Please be advised that the bank charge of 3% for Visa and Master Cards is on your account. and 4% for Diners or American Express .Kindly follow the following instructions:
a. Download and print out the "Form of Authorization Letter" and fill out all required information.
b. Please enclose : one copy paper of the credit card both sides and one copy of the passport ( first page) with identity and photo
c. Kindly note that the charge of your card will be appeared as Dream Travel Co, Ltd ( it usually takes 7 working days for the payment to be approved ) .
Please send this form to Fax number: (+ 84 4) 39262731 or scan it then send by email to our secure site:sales@dreamtravelvietnam.com 

                                                       Download Authorization Letter Form

2. By Telegraphic Bank transfers:
Account benefit:
Dream Travel Company Limited
Account Address:
113 Nam Dong street, Dong Da district, Hanoi city , Vietnam
Account number:
87102729( VND)
Account number
87102669 ( US$)
Bank name:
Asia Commercial bank - ACB bank
Bank address:
No 10 Trang Thi street, Hoan Kiem district, Ha Noi city, Vietnam
Bank swift code:
ASCBVNV
Bank website:

* Kindly check with your bank if there's an intermediate bank charge in the case your bank have no correspondent relations with our bank .
* Please enclose the bank transfer receipt or advise sender’s name , sender’s bank , sent amount as a notice & please be advised that any bank charge is at your side

3. Western Union Money Transfer:
Payment by money transfer service of Western Union(used when you are outside Vietnam). It is very fast and suitable for last minute bookings, or bookings that need confirming shortly. Currently, many of banks in the world have it. To transfer money through western Union, you can go to the bank agents where Western Union is available and follow their instructions.
You can also do it online by accessing to Western Union's website: http://www.westernunion.com. Register for an user of Western Union, send the amount to us using the details below:
 
  • Receiver: Nguyen Van Trang
  • ID: 111472011, issued on Nov 27th 2010 by Hanoi Public Security
  • Address : 113 Nam Dong Str, Dong Da Dis, Hanoi City , Vietnam
  • Phone number : + 84 912831285+84-912831285
 
After taking the money order and paying, you will receive a bill with MTCN (Money Transfer Control Number) with 10 digits, please inform us the full name, country of sender, the amount and the MTCN through email tosales@dreamtravelvietnam.com. The transfer fees are at your side.

Amendments & Cancellation Fees
Dream Travel Vietnam reserves the right to charge a minimum amendment fee of USD $20 per person for each change to a confirmed booking. This is in addition to any fees charged by the supplier.

Dream Travel Vietnam also reserves the right to charge cancellation fees of a minimum of USD $100 per person to cover administration expenses. The cancellation fee can be as high as the entire purchase price (100%) of the booking. The cancellation fee charged by Dream Travel Vietnam can increase in relation to the manpower and time spent on actually processing the cancellation. The calculation of the particular cancellation fee charged may be provided upon request.

The cancellation fees charged by Dream Travel Vietnam are in addition to any fees charged by cruises, airlines, tour operators, hotels, wholesalers or any ther supplier. The fees charged by these suppliers can be up to 100% of the cost of the particular product purchased. The cancellation fees charged by these suppliers can be found on their respective web-sites and/or in their brochures.

Cancellations will be charged as follows:
More than 30 days prior to trip departure. No charge, however 100$ US deposit is forfeited.
15-29 days before arrival: 10% charge
7-14 days before arrival: 40% charge
5-7 days before arrival: 50% charge
3-4 days before arrival: 75% charge
2 day before arrival: 100% charge
 
In view of these cancellation fees it is highly recommended that all clients take out comprehensive travel insurance to cover any eventualities. Dream Travel Vietnam will not take any responsibility for anyone who does not take out comprehensive insurance.

Validity of Prices
Prices on the Dream Travel Vietnam website are subject to availability and conditions. Although every care has been taken, the prices are not guaranteed and are subject to change without notice.
Any featured prices for a cruise or for accommodation or any other package will normally be based on a minimum of two adults sharing, unless otherwise indicated. 
Featured prices may be subject to port and airport taxes, plus government charges. Please ensure you are aware if such charges are included in your particular cruise. Please also check if gratuities are included in your particular cruise price

What people say about
DREAM TRAVEL VIETNAM ?

DREAM TRAVEL VIETNAM

After having done much research of tours to Vietnam and Cambodia, we chose Dream Travel for several reasons: First, the tours seemed much more individualized. Second, the price was ...
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Tags:
Copyright @ 2015 All rights reserved by Dream Travel Co.,Ltd.
International Tour Operation Licence: 01-436/2011/TCDL-GPLHQT
Address:
 113 Nam Dong Str, Dong Da Dis, Hanoi City, Vietnam
Tel: + 84-24 39967366 / Fax: +84-24 39262731 
Email:
 sales@dreamtravelvietnam.com

Hotline: + 84-915830668 Mr Nguyen Trang